Terms of services

Last Modified: July 14, 2018

Please read these terms accordingly and contact us if you have any questions.

By using our service, you've accepted the following terms below:

1. Service(s) Provisioning.

1.1 - Hyonix will provide Customer with the service(s) ordered, as they are described on our website, billing system, or in a custom quote. Customer understands and agrees that Hyonix will host and create the Service(s) solely in accordance with the information provided by Customer, including but not limited to your billing information (Full name, email address, billing address, credit card information) and service details (hostname, password, your choices of add-ons).

1.2 - By submitting information, you grant us the right to provide the billing information to third parties for purposes of completing your purchases.

2. Conditions of Use.

2.1 - You agree that any violations listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.

2.2 - Intentional or Malicious violations of our Acceptable Usage Policy will result in immediate termination, and a ban from any further service.

3. Billing.

3.1 - Invocing:

3.1.1 - Invoices for recurring service(s) will be issued 7 days in advance of the due date.

3.1.2 - Unpaid service(s) will be suspended one days past the due date on the service.

3.1.3 - Unpaid service(s) will be terminated three days past the due date on the service.

3.1.3 - Orders that remain unpaid for more than 24 hours are automatically removed from the system.

3.2 - Recurring Payments:

3.2.1 - Hyonix automatically captures payments 3 days before the end of the billing term, but reserves the right to do so as soon as seven 7 days before the end of the billing term.

3.2.2 - Customer permits Hyonix to reattempt to capture payment if the first capture attempt fails.

3.2.3 - Customer is responsible for cancelling Service(s) 7 days before the end of the billing term to avoid being mis-charged, however, if customer only wish to cancel recurring payment not service(s), customer can cancel it via payment gateway that initially subscribed with.

3.3 - Money Back Guarantee & Refund Policy:

3.3.1 - Hyonix offer a 7 days Money back guarantee and it only applies to your first order of a single Service that the customer purchased. Hyonix have the right to handle refund requests on a case-by-case basis at our sole discretion.

3.3.2 - Customer will only qualify for a refund if customer have selected ‘30 Days’ or ‘Quarterly' during checkout.

3.3.3 - Customer MUST request a refund via our ticketing system, communication through other platforms (such as Skype, Live chat) will not be counted.

3.3.4 - No refunds are given in cases of abuse, suspension, or closure of account.

3.4 - Payment Gateways:

3.4.1 - Paypal: PayPal payments must originate from verified PayPal account and are eligible for Money Back Guarantee.

3.4.2 - Credit and Debit Cards: Credit Card payments transactions are accepted via Paypal gateway and are eligible for Money Back Guarantee.

3.4.3 - Coinpayments: Cryptocurrencies payments are accepted via the Coinpayments gateway and not eligible for Money Back Guarantee.

3.4.4 - Chargebacks / Disputes: Chargebacks and disputes against any payment will result in immediate suspended of all services on the account until the dispute is removed. At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback.

3.5 - Fraud Protection:

3.5.1 - Account details must match information provided by payment method.

3.5.2 - Registration and Order Placement must be taken place from the client's residential ISP.

3.5.3 - In order to process order(s) that not passed initial fraud check, Hyonix might require valid documentations to be submitted.

3.5.4 - Payment via cryptocurrencies do not require full personal details to be provided due to transparency factor of payment processor and privacy-protected intended of customer.

3.6 - Account Credit:

3.6.1 - Account credit does not expire, and cannot be transferred from one client to another.

3.6.2 - Existing account credit will automatically be applied towards further generated invoices until exhausted.

3.6.3 - Customer can add funds via billing system with any amount between $10.00-$200.00.

3.6.4 - Account credit may not be withdrawn or 'cashed out' in the form of a refund or other payment.

4. Limitation of liability.

4.1 - By using our service(s), customer agree that Hyonix will not hold liable for any damages as a result of a natural disaster, or any extenuating circumstances that may lead to hardware failure, data corruption or servers going offline or being unavailable.

4.2 - Customer understand and acknowledge that backups are not guaranteed and will only be provided if available.

5. Service(s) Processing.

5.1 - Service Modification:

5.1.1 - Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service modification can be performed.

5.1.2 - Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client's account credit balance.

5.1.3 - Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.

5.2 - Service Transfer:

5.2.1 - An existing service may be transferred to another client provided the following conditions are met:

- The service to be transferred must be active for at least three months.

- The service to be transferred must not have any unpaid or overdue invoices.

- The service to be transferred must not have any TOS/AUP Violations on record.

- The account initiating the transfer must be Active with at least three months of continuous service history.

- The account receiving the transfer must not have any unpaid or overdue invoices.

- The account receiving the transfer must not have any TOS/AUP Violations on record.

5.2.2 - A processing fee of $5.00 will be applied for the service transistion.

5.2.3 - When a service transfer is accepted, all data on that service will be kept as it is, original owner might decide to delete the data on that service or not.

5.2.4 - Hyonix will not hold any responsible for the data remains on the transfered service.

5.2.5 - Once the transfer is completed, any revert request will not be proceeded.

5.3 - Service Cancellation:

5.3.1 - Immediate type cancellations are processed automatically at 1:00 AM GMT +7 the following morning

5.3.2 - End of Term type cancellations are processed automatically at 1:00 AM GMT +7 on the service's next due date.

5.3.3 - Customer MUST request a refund via our ticketing system, communication through other platforms (such as Skype, Live chat) will not be counted.

5.3.4 - Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

5.4 - Service Suspension:

5.4.1 - When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

5.5 - Service Termination:

5.5.1 - Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

6. Support.

6.1 - All services come with un-managed support, means, we will give support for hardware, network, our system related issue only. However, Hyonix will still process other requests as deemed reasonable.

6.2 - In order for us to fully support your request, we might request you for your service(s) credentials. We might refuse to support if customers declined to send requested credentials.

6.3 - General/Technical support is provided between 8 AM - 5 PM GMT +7, from Monday to Saturday.

6.4 - Billing support is available between 8 AM - 5 PM GMT +7, from Monday to Friday.

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