Hyonix (https://hyonix.com/) is owned and operated by Krixe Pte. Ltd., UEN: 202345555E, registered in Singapore.
Please read these terms accordingly and contact us if you have any questions.
By using our service, you've accepted the following terms below:
Definitions
- Customer: Any individual or entity that registers for an account, purchases services, or uses any services provided by Hyonix.
- Control Panel: The web-based interface located at https://my.hyonix.com where customers can manage their services, billing, account settings, and access support features.
- Business Days: Monday through Friday, excluding public holidays in Singapore.
- Services: All hosting, cloud, and related services provided by Hyonix as described on our website or in custom quotes.
- UTC+8: Coordinated Universal Time plus 8 hours, also known as Singapore Standard Time (SGT).
- Unmanaged Support: Technical support limited to hardware, network infrastructure, and Hyonix system-related issues. This includes:
- Hardware failures or malfunctions
- Network connectivity and routing issues
- Control panel problems
- Service provisioning and billing issues
Unmanaged support does NOT include:
- Operating system installation or configuration
- Software application setup or troubleshooting
- Code debugging or development assistance
- Security patching of customer-installed software
- Performance optimization of customer applications
1. Agreement Structure
1.1 Agreement Documents
This Terms of Service consists of the following documents (collectively, the " Agreement "):
- This main Terms of Service document
- Privacy Policy (" Privacy Policy ") - https://hyonix.com/privacy
- Data Processing Agreement (" DPA ") - https://hyonix.com/dpa
- Service Level Agreement (" SLA ") - incorporated in Section 10 below
- Acceptable Use Policy (" AUP ") - https://hyonix.com/aup
- Affiliate Program Agreement (" Affiliate Agreement ") - https://hyonix.com/affiliate-program-agreement
1.2 Order of Precedence
In case of any conflict or ambiguity between the agreement documents, the order of precedence will be:
- This Terms of Service document
- Privacy Policy
- Data Processing Agreement (DPA)
- Service Level Agreement (SLA)
- Acceptable Use Policy (AUP)
- Affiliate Program Agreement
Notwithstanding the above, the Data Processing Agreement prevails over all other agreement documents in respect of the processing of personal data by Hyonix on behalf of the Customer. The Data Processing Agreement applies only where, and to the extent that, Hyonix processes personal data on the Customer's behalf.
1.3 Acceptance of Terms
You accept these Terms and enter into this Agreement with Hyonix by:
- Registering for an account through our website
- Executing a service order or custom quote that references these Terms
- Using any of our Services
- Making a payment for our Services
2. Service Provisioning
2.1 Service Delivery
Hyonix will provide Customer with the Services ordered, as they are described on our website, control panel, or in a custom quote.
Customer understands and agrees that Hyonix will host and create the Services solely in accordance with the information provided by Customer, including but not limited to:
- Your billing information (Full name, email address, billing address, payment information)
- Service details (hostname, password, your choices of add-ons)
2.2 Third-Party Processing
By submitting information, you grant us the right to provide the billing information to third parties for purposes of completing your purchases.
3. Conditions of Use
3.1 Acceptable Usage Policy
You agree that any violations listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
3.2 Violation Consequences
Intentional or malicious violations of our Acceptable Usage Policy will result in immediate termination and a ban from any further service.
3.3 Appeals Process
Customers may appeal suspension or termination decisions by submitting a support ticket within fourteen (14) days of the action. All appeals will be reviewed within ten (10) business days.
4. Billing and Payments
4.1 Invoicing
4.1.1 Invoice Generation
Invoices for recurring Services will be issued ten (10) days in advance of the due date.
4.1.2 Service Suspension
Unpaid Services will be suspended one (1) day after the service due date.
4.1.3 Service Termination
Unpaid Services will be terminated seven (7) days after the service due date.
4.2 Automatic Payments
4.2.1 Credit Cards
Hyonix automatically captures payments at 09:00 PM (UTC+8) on the service due date using the default card on file. If the initial payment attempt fails, we may re-attempt payment collection after the due date to ensure proper service renewal and avoid service interruption.
4.2.2 PayPal Billing Agreement
Hyonix automatically captures payments at 09:00 PM (UTC+8) on the service due date using the active Billing Agreement on file. If the initial payment attempt fails, we may re-attempt payment collection after the due date to ensure proper service renewal and avoid service interruption.
4.2.3 Hyonix Credit
Customer account credit with Hyonix will automatically be applied at 08:15 PM (UTC+8) on the service due date. If insufficient credit exists to cover the full invoice amount, we will notify the customer and may re-attempt payment collection after the due date to ensure proper service renewal and avoid service interruption.
4.2.4 Customer Responsibility
Customer is responsible for cancelling Services before the automatic payment attempt to avoid being charged. Refunds are not available once automatic payment has been captured, except as outlined in our Money-Back Guarantee.
4.3 Money-Back Guarantee & Refund Policy
4.3.1 Guarantee Period
Hyonix offers a seven (7) day Money-Back Guarantee, applicable only to the first order of a single service (i.e., one server). This guarantee is limited to one service per customer and is valid only if no other services were previously active on the account. Orders that include multiple services or accounts with more than one active service at any time prior are not eligible for a refund under this policy.
4.3.2 Eligibility Requirements
Customer will ONLY qualify for a refund if customer has selected 'Monthly' or 'Quarterly' and paid using PayPal or Credit/Debit Cards during checkout.
4.3.3 Refund Request Process
Customer MUST request a refund via our ticketing system. Communication through other platforms (such as WhatsApp, Discord, Telegram, Teams, Live chat) will not be valid.
4.3.4 Refund Limitations
No refund is given outside of our Money-Back Guarantee and in cases of automatic payments, abuse, suspension, or termination of account.
4.3.5 Discretionary Review
Hyonix has the right to handle refund requests on a case-by-case basis at our sole discretion for exceptional circumstances or situations not explicitly covered by this policy.
4.4 Payment Gateways
4.4.1 PayPal
PayPal payments must originate from a verified PayPal account and are eligible for Money-Back Guarantee.
4.4.2 Credit/Debit Cards
Credit Card payment transactions are accepted via Stripe gateway and are eligible for Money-Back Guarantee.
4.4.3 Bitcoin and Other Cryptocurrencies
Bitcoin and other cryptocurrency payments are accepted via the Cryptomus gateway and are not eligible for Money-Back Guarantee. Cryptocurrency payments are final and non-refundable under any circumstances. Overpayments exceeding $1.00 USD will be recorded as account credit after all transaction fees are deducted. This credit cannot be refunded to the customer's cryptocurrency wallet and follows our standard account credit policies. Overpayments of $1.00 USD or less will not be refunded or recorded as account credit due to transaction fees exceeding the overpaid amount.
4.4.4 Alipay
Alipay payments are accepted via the Stripe gateway and are not eligible for Money-Back Guarantee.
4.4.5 Chargebacks / Disputes
Chargebacks and disputes against any payment will result in immediate service suspension of all services. We will provide seventy-two (72) hours notice before account termination and all services termination to allow for resolution. Once services are terminated due to chargebacks or disputes, this process cannot be reversed and all data will be permanently destroyed, even if customer self-closes disputes/chargebacks.
Suspensions resulting from a chargeback/dispute may be reviewed and considered for removal under the following conditions:
- The chargeback/dispute was initiated by mistake or misunderstanding
- The customer responds to our support team in a timely manner
- The customer closes the chargeback/dispute request (if still open)
- The customer agrees to repay the original service amount
- The customer agrees to cover the chargeback/dispute processing fee of $20.00 USD per chargeback/dispute
- Failure to meet any of the above conditions may result in permanent account termination and all services terminated.
4.5 Fraud Protection
4.5.1 Account Verification
The billing information provided during checkout must match the name and details associated with the payment method used (e.g., credit card holder name, PayPal account name).
4.5.2 Documentation Requirements
To process orders that do not pass fraud checks, Hyonix might require valid documentation to be submitted if the customer presents elevated risk factors.
4.6 Hyonix Account Credit
4.6.1 Credit Properties
Account credit does not expire, and cannot be transferred from one customer to another.
4.6.2 Automatic Application
Existing account credit will automatically be applied towards unpaid invoices until exhausted. Customers can disable automatic credit application at any time through our control panel.
4.6.3 Adding Funds
Customer can add funds via control panel with any amount between $5.00 USD - $500.00 USD.
4.6.4 Non-Refundable
Account credit is non-refundable and cannot be withdrawn or 'cashed out' in the form of a refund or other payment.
4.6.5 Credit Removal
All remaining account credit will be removed in cases of account termination or Chargebacks/Disputes. Accounts that violate our Terms of Service or Acceptable Use Policy will forfeit all existing account credit upon account termination.
4.7 Invoice Modifications
4.7.1 Invoice Finalization
Once an invoice is finalized and issued, it cannot be modified or amended. Any billing discrepancies must be reported before payment processing.
4.8 Pre-Orders
4.8.1 Pre-Order Refunds
Pre-orders are only eligible for refund if service delivery has exceeded the originally quoted timeframe provided at time of order.
4.9 Billing Disputes
4.9.1 Dispute Timeline
Billing queries that may affect service status must be submitted at least seven (7) business days before any scheduled service actions (suspension, termination, etc.). Hyonix will not be held responsible for billing queries submitted for services that have already been queued for termination or suspension.
4.9.2 Dispute Resolution
To ensure continuous service availability, customers are encouraged to pay invoices promptly while disputes are being investigated. If a billing dispute is resolved in the customer's favor, any validated disputed amount will be refunded to the original payment method used for that transaction, subject to payment gateway capabilities. This refund policy applies to all disputed charges, regardless of the Money-Back Guarantee limitations.
5. Limitation of Liability and Indemnification
5.1 Service Availability
By using our Services, customer agrees that Hyonix's liability is limited as follows:
5.1.1 General Limitations
Hyonix will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.
5.1.2 Excluded Circumstances
Hyonix specifically excludes liability for:
- Hardware failures beyond our reasonable control
- Data corruption or loss where customer has not maintained backups
- Service interruptions due to Force Majeure events
- Damages resulting from customer's violation of these Terms or applicable laws
5.2 Financial Activities Disclaimer
Hyonix provides infrastructure services only and is not responsible for the success or failure of any business activities conducted using our services. This includes but is not limited to:
- Forex, cryptocurrency, or stock trading activities
- E-commerce operations
- Financial services
Customers using our services for time-sensitive or mission-critical applications acknowledge that service interruptions, while minimized, remain possible due to various factors including maintenance, hardware issues, or events beyond our control. Customers should implement appropriate redundancy, backup systems, and contingency plans for their critical operations.
5.3 Maximum Liability
Except where prohibited by law, in no event shall Hyonix's total liability exceed the amount paid by customer for the specific service giving rise to the claim in the twelve (12) months preceding the claim.
5.4 Backup and Data Disclaimer
Customer understands and acknowledges that:
- Backups are not provided unless specifically included in your service plan
- Customer is responsible for maintaining independent backups of all critical data
- Hyonix is not liable for data loss resulting from customer actions or failure to maintain backups
5.5 Customer Indemnification
Customer will defend, indemnify and hold harmless Hyonix, Krixe Pte. Ltd., and their respective affiliates, officers, employees and contractors from and against any claim, demand, investigation, proceeding, loss, liability, damage, fine, penalty, cost or expense (including reasonable legal fees and the cost of responding to legal process) arising out of or relating to:
- Any data, content, application or service that Customer stores, transmits, hosts or makes available using the Services
- Customer's use of the Services in breach of this Agreement, the Acceptable Use Policy, or applicable law
- Any claim that Customer's data or content infringes the intellectual property rights, privacy rights, or other rights of a third party
- Any complaint, abuse report, takedown notice, or investigation concerning spam, phishing, malware, denial-of-service activity, or unlawful content originating from Customer's Services
- Any request, order, subpoena or production notice issued by a law enforcement agency, court or regulatory body in connection with Customer's use of the Services, including the reasonable cost of Hyonix's compliance
- Any claim by a third party, including an individual or data subject, or any investigation or enforcement action by a data protection or other regulatory authority, arising from Customer's collection, storage or processing of personal data using the Services, except to the extent caused by Hyonix's breach of the Data Processing Agreement
- Any claim brought by Customer's own customers or end users in connection with services Customer provides using the Services
5.6 Indemnification Procedure
Hyonix will notify Customer in writing of any claim for which it seeks indemnification under Section 5.5 within a reasonable period of becoming aware of it. Customer may participate in the defence of the claim at its own expense. Hyonix retains the right to control the defence and settlement of any such claim using counsel of its choosing, and will not agree to a settlement that imposes a non-indemnified financial obligation on Customer without Customer's prior consent, such consent not to be unreasonably withheld or delayed.
Customer will provide Hyonix with reasonable assistance and all information necessary for the defence of the claim. Amounts payable under Section 5.5 fall due within thirty (30) days of Hyonix's written demand. Customer's obligations under Sections 5.5 and 5.6 survive termination or expiry of this Agreement.
5.7 Relationship to Limitation of Liability
The limitations and exclusions set out in Sections 5.1 to 5.4 apply to Hyonix's liability to Customer. They do not limit, cap or otherwise restrict Customer's obligations under Sections 5.5 and 5.6.
6. Service Processing
6.1 Service Modification
6.1.1 Timing Restrictions
Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service modification can be performed.
6.1.2 Downgrade Credits
Service modifications that lower the value of the service will not result in any refunds or credits. The new lower rate will apply starting from the next billing cycle.
6.1.3 Upgrade Billing
Service modifications that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.
6.2 Service Transfer
6.2.1 Transfer Eligibility
An existing service may be transferred to another customer provided the following conditions are met:
- The service to be transferred must be active for at least three (3) months
- The service to be transferred must not have any unpaid or overdue invoices
- The service to be transferred must not have any Terms of Service or Acceptable Use Policy violations on record
- The account initiating the transfer must be Active with at least three (3) months of continuous service history
- The account receiving the transfer must not have any unpaid or overdue invoices
- The account receiving the transfer must not have any Terms of Service or Acceptable Use Policy violations on record
6.2.2 Processing Fee
A processing fee will be applied for service transfers: $5.00 USD for single service transfers, or $1.50 USD per service for multiple services with a minimum total fee of $5.00 USD.
6.2.3 Data Retention
When a service transfer is accepted, all data on that service will be kept as it is. The original owner may decide to delete the data on that service or not.
6.2.4 Data Responsibility
Hyonix will not be held responsible for the data remaining on the transferred service.
6.2.5 Transfer Finality
Once the transfer is completed, any revert request will not be processed.
6.3 Service Cancellation
6.3.1 Immediate Cancellation
Immediate type cancellations are processed automatically at 11:00 PM (UTC+8) the following day.
6.3.2 End of Term Cancellation
End of Term type cancellations are processed automatically at 11:00 PM (UTC+8) on the service due date.
6.3.3 Data Destruction
Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.
6.3.4 Cancellation Revocation
Services scheduled for termination require cancellation revocation requests to be submitted at least seven (7) business days before the scheduled termination time. Revocation requests submitted less than seven (7) business days before termination are processed on a best-effort basis and are not guaranteed.
6.4 Service Suspension
6.4.1 Suspension Effects
When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.
6.5 Service Termination
6.5.1 Termination Effects
Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.
7. IP Addresses
7.1 IP Address Assignment
IP addresses assigned to Services are provided from Hyonix's available IP address pools. IP addresses are assigned for use with the Service and remain the property of Hyonix or its upstream providers at all times.
Hyonix may be required to reassign or replace an IP address for operational or infrastructure-related reasons. Where a reassignment or replacement is required, Hyonix will notify the customer in advance and will use its best possible efforts to minimize the impact on the customer's usability of the Service.
7.2 No Guarantee of Third-Party Acceptance
Hyonix does not guarantee that any assigned IP address will be accepted, recognized, or unrestricted by third-party websites, applications, networks, online services, security systems, or other platforms, unless otherwise stated or advertised. In particular, an assigned IP address may be:
- Identified or classified as a datacenter, hosting, VPN, proxy, or automated-traffic IP address
- Blocked, restricted, rate-limited, or challenged by a third-party service
- Listed on third-party IP reputation, abuse, spam, high fraud score, or blocklist databases
- Associated with a geolocation that differs from the physical location of the server
Hyonix does not guarantee that an IP address will have a particular reputation, geolocation, classification, or level of access to any third-party service, unless specifically stated or advertised.
7.3 Monitoring and Best Effort Remediation
Hyonix does everything within its control, on a best-effort basis, to minimize the impact of the matters described in Section 7.2. This includes regularly monitoring IP address data and attempting to resolve issues where possible, such as requesting delisting from blocklists once the underlying issue has been resolved, and submitting corrections to geolocation providers.
These matters are determined by third parties. Hyonix has no control over how any third-party platform classifies, scores, or restricts an IP address, and cannot compel a third party to change its determination. Nothing in this Section creates a guarantee of any particular outcome, and Section 5 applies to any resulting loss.
7.4 IP Address Change Requests
Customers may request an IP address change. Any change is subject to IP availability and Hyonix's approval.
Hyonix does not guarantee that a new IP address will work for the customer's intended purpose or will be accepted by any third-party website, application, platform, or service. A new IP address may still be blocked, restricted, or identified as a VPN, proxy, datacenter, or hosting IP address, unless specifically stated or advertised otherwise.
Requests to change IP addresses or redeploy servers to different locations will incur fees. The fee amount will be quoted per individual request based on the specific requirements.
7.5 IP Address Reclamation
IP addresses associated with a Service are released back into the available pool on cancellation or termination of the Service, and on any processed IP address change request. Released addresses may be reassigned to other customers and cannot be recovered.
8. Support
8.1 Support Scope
All services come with unmanaged support as defined in the Definitions section. Hyonix will still process other reasonable requests at our discretion.
8.2 Credential Requirements
In certain cases where customers request assistance from Hyonix to resolve server or application issues, we may require access credentials for the relevant Services. Such credentials are typically required when:
- The issue appears to be related to operating system configurations
- The problem involves software or applications installed by the customer
- The proposed solution requires direct server access to implement
If the customer chooses not to provide the requested credentials, Hyonix may be unable to offer effective support, as these types of issues can only be properly diagnosed and resolved with appropriate access to the affected systems.
8.3 Support Availability
7.3.1 Technical Support
General/Technical support is available all hours and days of the week (24/7). For complex cases requiring Level 3 technician assistance, response times may extend to two (2) to three (3) business days.
7.3.2 Billing Support
Billing support is available between 08:00 AM - 05:00 PM (UTC+8), on business days.
8.4 Operating Timezone
Hyonix staff and systems operate based on UTC+8 timezone (Singapore Standard Time).
9. Intellectual Property
9.1 Service Ownership
All intellectual property rights in the Hyonix services, including software, designs, and documentation, remain the property of Hyonix or its licensors.
9.2 Customer Data
You retain all rights to your data and content. You grant Hyonix a limited license to use your data solely for service delivery purposes.
9.3 Usage Restrictions
You may not reverse engineer, decompile, or attempt to derive the source code of our services or systems.
10. Service Level Agreement (SLA)
10.1 Uptime Guarantee
Hyonix guarantees 99.99% uptime for network and hardware availability on a per-service basis. This guarantee applies to network connectivity and host node availability only.
10.2 SLA Exclusions
The uptime guarantee does NOT apply to:
- Scheduled maintenance with twenty-four (24) hour advance notice
- Server software, operating system, or application-level issues
- Service suspensions or terminations
- DDoS attacks against customer instances
- Issues caused by customer configurations
- Force Majeure events as defined in Section 13.1
- Emergency maintenance lasting less than thirty (30) minutes
- Factors outside our control, including but not limited to:
- Datacenter-wide outages
- Fiber cuts affecting connectivity
- Upstream provider failures (not caused by Hyonix)
- Internet backbone disruptions
- Regional network issues beyond our infrastructure
Note: SLA compensations only apply to issues originating from Hyonix's infrastructure and systems.
10.3 SLA Compensations
Service compensations are calculated based on the duration of qualifying downtime events within a calendar month:
| Outage Duration | Service Extension |
|---|---|
| Less than 1 hour | 2 days of additional service time |
| 1 hour - 2 hours | 3 days of additional service time |
| 2 hours - 6 hours | 5 days of additional service time |
| 6 hours - 15 hours | 10 days of additional service time |
| 15 hours - 24 hours | 15 days of additional service time |
| More than 24 hours | 1 month of additional service time |
Compensations are automatically applied as service time extensions. The maximum compensation per calendar month will not exceed one (1) month of service time. SLA compensations cannot be refunded, withdrawn as cash, or converted to any other form of monetary value.
10.4 SLA Compensation Application
When Hyonix detects and confirms that a service disruption originated from our infrastructure or systems, our system will automatically:
- Apply the appropriate service time extension based on the outage duration
- Notify affected customers of the compensation applied
No customer action or support ticket is required for compensation when issues are detected and confirmed to originate from Hyonix's side. The automatic compensation system ensures fair and prompt resolution of service disruptions. All SLA compensations are provided exclusively as service time extensions and cannot be refunded, withdrawn as cash, or converted to any other form of monetary value.
11. Account Termination
This Section applies to the termination of your Hyonix customer account. The cancellation of an individual Service is dealt with separately in Section 6.3.
11.1 Requesting Account Termination
You may request termination of your account at any time by submitting a support ticket through the Control Panel. Account termination requests submitted through other channels will not be actioned.
11.2 Conditions
Before an account can be terminated and removed from our system:
- All Services under the account must be cancelled
- All outstanding Service fees and invoices must be settled in full
Where these conditions are not met, the account will remain open and the request will be held until they are satisfied.
11.3 Termination by Hyonix
We may terminate your account immediately for violation of these Terms, with or without notice, as circumstances warrant. Any outstanding fees become immediately due.
11.4 Data Export Prior to Termination
Customers may request an export of their customer account information before an account is terminated. Export requests are subject to a fee, quoted per individual request based on the volume and complexity of the data concerned.
Once an account has been terminated, data export is no longer possible.
11.5 Effect of Account Termination
Upon termination of an account:
- Access to the account and to the Control Panel is revoked
- All Services under the account are discontinued
- Service data and backups are destroyed in accordance with Sections 6.3.3 and 6.5.1
- Account information is handled in accordance with Section 11.6
- Any outstanding fees become immediately due
We will retain information following account termination in accordance with Section 9 of our Privacy Policy.
11.6 Grace Period and Reinstatement
Account information is retained for fourteen (14) days following account termination. During this period you may request reinstatement of the account by contacting us. After fourteen (14) days, account information is deleted, except where retention is required by law or is otherwise provided for in Section 9 of our Privacy Policy.
All Services must be cancelled before an account can be terminated, and Service data and backups are destroyed at the point of cancellation under Section 6.3.3. Reinstating an account does not restore any Service, IP address, or Service data.
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
12.2 Jurisdiction
Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Singapore.
12.3 Mediation
Before pursuing litigation, parties agree to attempt resolution through mediation conducted in Singapore.
13. General Provisions
13.1 Force Majeure
Neither party will be responsible for any failure to perform due to unforeseen circumstances or causes beyond its reasonable control, including but not limited to: acts of God; war, riot, embargoes, acts of civil or military authority, or terrorism; fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; fiber cuts; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software. Each party will be entitled to suspend its duties without liability in case of Force Majeure affecting the party either directly or indirectly through its subcontractors. If either party is prevented from fulfilling its duties due to Force Majeure for more than sixty (60) days, the other party has the right to terminate this Agreement with immediate effect.
13.2 Entire Agreement
These Terms, together with our Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Affiliate Program Agreement, and any service-specific agreements, constitute the entire agreement between you and Hyonix.
13.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
13.4 Waiver
No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or any other term.
13.5 Notices
All official notices must be sent via email to [email protected].
Contact Information: For questions regarding these Terms, please contact us:
- General Support: https://my.hyonix.com
- Legal Inquiries: [email protected]
Changes to Terms: We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically for updates.